Frequently asked questions
My card got charged twice, how do I get a refund?
In case your card has been charged more than once, please send us an email at email@example.com. We assure you that we will resolve the issue at the earliest.
Does Atah Lifestyle also deliver outside of India?
Currently, we do not ship/ deliver products/ orders outside of India. We hope to begin doing so soon. Watch this space for updates!
Can I cancel my order or exchange it?
We typically do not encourage cancellations and/or exchanges of orders once placed. However, exceptions may be made from case-to-case basis. Please review the section on Refunds and Returns for more details.
How do I track my order?
Once we ship the order you will receive a tracking number via email on your registered email id. All orders can be tracked on www.delhivery.comusing the same tracking code.
Once placed, how soon can I expect to receive my order?
We typically ship orders immediatelyon receiving them. While we strive to deliver your order as early as possible, we expect that it should reach you within 4-5 days. In the rare event of a delay due to unforeseen circumstances, you will be duly informed of the same.
How do you deliver my order?
We have partnered with the logistics company Delhivery, who will attempt delivery of your order three times, before the order is returned to us in case you fail to or are unavailable to receive it. Please ensure that you mention the complete and correct shipping address along with landmark, pincode and your contact number/s, so that the delivery partner may get in touch with you easily.
How do I pay for my order on Atah Lifestyle?
We accept the following modes of online payments Credit Cards: Mastercard and Visa Debit Cards: All major banks But we will soon integrate Net banking, UPI & Wallets. Hold on tight!
How can I place my order with Atah Lifestyle?
You can browse our store on https://www.atah.in/shop to shop and place your order online.
Does Atah Lifestyle charge for delivering orders within India?
If your order exceeds Rs. 499/-, we will deliver it free of cost, anywhere in India. All orders less than Rs 499/- will be charged delivery.